Returns and Replacements
Our commitment is to provide our customers with top-quality products. All our items are produced and framed upon order placement, so we kindly ask you to make your product selections with care, as we do not offer refunds or exchanges for changes of mind.
Our products come with the legal guarantees mandated by Australian Consumer Law. You can find more information about your rights concerning 'refunds, repairs, and replacements' on the Consumer Affairs Website here.
If you receive an item that doesn't meet your expectations, please get in touch with us within 48 hours of receiving it.
Faulty Items and Damages
Before shipping, all our items undergo a thorough inspection and are carefully packaged. In the rare event that an item arrives damaged during the delivery process, please contact us, and we will arrange for the item's return and a replacement.
Please return damaged goods within 7 days and notify us in writing within 48 hours of the indicated delivery date by the responsible shipping provider.